CUSTOMER CARE
With a total of 72 road cars in 12 countries around the world, McLaren have established a comprehensive service support system for the McLaren F1.
Primary support is provided by a small network of local Authorised Service Centres, which carry out the majority of work required on the F1. All are staffed with technicians who have been trained by McLaren in the UK, and are fully qualified to service the F1.
On the rare occasions where more detailed work is required, McLaren will support the Authorised Service Centre with a technician flown out from Woking.
McLaren Customer Care headquarters in Woking, England, not only maintain the UK cars, but provide technical support and parts for all the Authorised Service Centres. McLaren Cars has a continuing commitment to support the F1 by maintaining parts stock and technician skills, thus ensuring that the car can be looked after well into the future.
Customer Care also regularly rebuilds cars to new owner’s specification, typically changing paint and interior trim colours, as well as driver settings and other personal options. All work is carried out to the exacting original build standards, constantly enhancing the provenance of the cars.
Not that servicing the F1 was ever an afterthought. During the design stage, provision was made to carry out "remote diagnostics". Every F1 is supplied with a modem, which enables Customer Care to "talk" to any F1 anywhere in the world. Not only can the McLaren technicians read any logged errors in the ECU’s, they can carry out a series of diagnostic procedures on items as varied as the air-conditioning system and the fuel gauge. This can save time and inconvenience for the customer, and is typical of McLaren’s application of technology to provide solutions.
