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MERCEDES-BENZ SLR McLAREN ROADCAR - CUSTOMER CARE

For our customers their participation in the buying and personalisation process is just as important as owning and enjoying the Mercedes-Benz SLR McLaren on the road or the race track.

If you are a prospective customer and would like further information on how to purchase an SLR please contact your local Mercedes-Benz dealer.

At the heart of the unique Mercedes-Benz SLR McLaren customer care concept is the highly exclusive SLR Experience Centre.

Located at the McLaren Technology Centre, the SLR Experience Centre is fully integrated into the facility's architecture.

At the centre, customers have the opportunity to finalise their preferences for the vehicle's equipment and determine what the personal settings for the car should be. For the latter, the customer also takes part in a seat fitting session in one of the vehicles on display.

During this session, the one-piece carbon fibre composite seat shell is fitted with removable leather cushions, which consist of variously thick materials to ensure they can be adapted to the customer's specific ergonomic needs.

When visiting the SLR Experience Centre, customers are also treated to an exclusive tour of the McLaren Technology Centre. After visiting the Team McLaren Mercedes Formula 1 race bays, the SLR customer has an opportunity to see first hand how the car is constructed by visiting the production area. Here, some of the key design, manufacture and mechanical features are explained in detail by a consultant.

Following the tour customers are invited to test drive a Mercedes-Benz SLR McLaren on a nearby proving ground to fully explore the unique potential of the car. The test drive also allows customers to try out their individual seating configurations in practice so that any additional modifications can still be made.

The high point of all the activities at the SLR Experience Centre is the handing over of the vehicle to the new owner. This occasion is designed to evoke excitement, making customers look forward even more to their first spin in the new Mercedes-Benz SLR McLaren.